Are we asking the right questions?

A peek behind the scenes of My Wellness Check — how are we conducting research on wellbeing, and how can you get involved?

Measuring wellbeing is inherently subjective. What constitutes wellbeing for one person may not reflect a state of wellbeing for the next. The research team is thus taking a human-centered participatory research approach in order to better understand how to effectively measure wellbeing.

This approach entails developing the service together with our community where we place the needs and concerns of the community as our focus to ensure a result that is impactful.

In order to achieve this, we are, for example, conducting interviews via Zoom with users in which we discuss what you think about wellbeing, what the important contributing factors are, and go through the entire check together, to experience it the way you do.

With this user-research we want to find out what makes a wellness check valuable to people and to establish how to effectively measure wellbeing. Are we asking the right questions with our survey?

Our aim is to create a survey in partnership with our community and identify what survey questions and feedback are meaningful. We do this by asking you to be involved with shaping the survey questions and feedback through iterative design cycles.

From these interviews we are getting closer and closer to finding out which characteristics of questions our community likes to be asked and which incite the most reflection. Some key findings so far are that COVID-19 has had both positive and negative effects on wellbeing, and that participants strongly desire questions that encourage the reflection of positive impact next to the negative ones. 

Another key insight is that participants currently miss feedback from the service with one participant remarking: 

"Make me feel like I am a part of something!"

Together, as a community, we are discussing what kinds of feedback are desired and helpful. Some of us wish to see how many people are participating, or to see what others are saying, while others are in great need of help and resources to help themselves. The team is currently working on implementing these suggestions!

If you want to help us improve the MyWellnessCheck experience, please take this short survey about the survey! You can also email the team anytime and we can set up an interview 😃

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General Introduction

Across the world, we’re self-isolating for the physical health of both ourselves and others. But how is our mental health being affected by our new way of life?